Registration Questions
Frequently Asked Questions
Contacts and Additional Information

• Why must I supply a password?
  The combination of your email and password will allow you to access the "My Account" page where you can change your subscription information including the councils you are interested in. We ask that the password is entered twice in case of an accidental mistype, which could prevent you from later logging in to "My Account".
  
  The password must be at least 6 characters, and can be any combination of letters and numbers you choose. You may change your password at any time by logging in to your account.
  
  
• Why do I need to confirm my e-mail address?
  This last registration step makes sure your e-mail address is working properly.
  
  Since e-mail is used to notify you of Platting & Zoning case activity it is essential that we have the right e-mail address for you. Checking your e-mail also ensures that you have not been subscribed to our mailing list without your knowledge.
  
  
• Haven't received your registration e-mail yet?
  Please try the following:
  1. Check to see if your inbox is full. If it is full, you may need to delete some existing e-mails in order to receive new ones. After deleting e-mails, request that we resend your registration e-mail.
  2. If you have a bulk mail or junk mail folder, check to see if your registration e-mail is there. The subject line will read "Confirm myCommunity Registration" and the from address will be "MoaPlanning@muni.org".
  3. Check your SPAM settings. If you are subscribed to or using a spam filter it maybe possible that e-mails from this service are directed to a spam folder. For example, some spam filters may place all e-mail from the ".org" domain in the junk mail folder, requiring the customer to add "MoaPlanning@muni.org" as an approved sender to receive these messages in their inbox. Please consult your spam filter documentation about how to ensure that your Planning e-Alerts are not going in a spam folder. All e-mail from this service will be sent from "MOAPlanning@muni.org".
  4. AOL/CompuServe users: Make sure your Mail Controls are set to receive e-mails from the Internet. If you have Internet e-mail blocked, please change your Mail Controls by entering the keyword "Mail Controls" on AOL or Compuserve. After changing your Mail Controls, request that we resend your registration e-mail.
  5. Wait up to 24 hours. Since we do not control your e-mail system, your e-mail may not arrive instantly.
  6. Login to the My Account page. If your Account Status is not "Active", check the box marked "reactivate account" and submit changes. (you can find status information at the top of the page in the green bar). This will resend your registration e-mail.
  7. E-mail our technical staff for further help.

How many e-Alert emails can I expect to receive?
Why haven't I received any e-Alerts?
How can I change the Community Councils I am getting Alerts about?
I forgot my password. How do I access my account?
My email address changed, what do I do now?
How do I unsubscribe?

• How many e-Alert emails can I expect to receive?
  There are approximately 300 new zoning & platting cases a year. The number of e-mails you receive will depend on the activity level in the community councils you choose to watch. Typically you might receive one email every couple of days if you subscribed to ALL councils
  
  
• Why haven't I received any e-Alerts?
  There are several reasons why you may not be receiving e-alerts.
  1. No new cases have been submitted
     Planning e-Alerts are only sent out when new cases are submitted for the councils you are signed up for. Login to your account to view/change which councils you are have selected.
     
     
  2. Registration was incomplete
     During the registration process an email is sent out asking you to click a link to verify your email address. If this step is not completed your account will not be activated. Didn't receive your confirmation e-mail?
     
     To check if your account has been activated, login to the My Account page. If your Account Status is not "Active", check the box marked "reactivate account" and submit changes. (you can find status information at the top of the page in the green bar). This will resend your registration e-mail asking you to confirm your email address by clicking a link (or copying the comlete web address listed to your browser.) Confirming your email address will activate your account (the status on your My Account page should now be "active".
     
     
  3. Check your SPAM Filter Settings
     If you are subscribed to or using a spam filter it maybe possible that e-mails from this service are directed to a spam folder. For example, some spam filters may place all e-mail from the ".org" domain in the junk mail folder, requiring the customer to add "MoaPlanning@muni.org" as an approved sender to receive these messages in their inbox. Please consult your spam filter documentation about how to ensure that your Planning e-Alerts are not going in a spam folder. All e-mail from this service will be sent from "MOAPlanning@muni.org".
     
     
  4. e-Mail Problems
     Check to see if your inbox is full. If it is full, you may need to delete some existing e-mails in order to receive new ones. After deleting e-mails, request that we resend your registration e-mail.
     
     If you have a bulk mail or junk mail folder, check to see if your registration e-mail is there. The subject line will read "Confirm myCommunity Registration".

     AOL/CompuServe users: Make sure your Mail Controls are set to receive e-mails from the Internet. If you have Internet e-mail blocked, please change your Mail Controls by entering the keyword "Mail Controls" on AOL or Compuserve. After changing your Mail Controls, request that we resend your registration e-mail.

  5. Other
     If you are still having problems please E-mail our technical staff for further help.
     
     
• How can I change the Community Councils I am getting Alerts about?
  You can change your community councils at any time by logging in to the My Account page, selecting councils and submitting changes.
  
  
• I forgot my password. How do I access my account?
  No Problem! We can email you your password!
  Request Password
  You will be presented with the secret question you entered when you registered. After answering your secret question correctly your password will be e-mailed to you.
  
  
• My email address changed, what do I do now?
  You can change your email address, as well as any other account information at any time by logging in to the My Account page and submitting changes.
  
  
• How do I unsubscribe?
  You can unsubscribe at any time by providing your email address and the services you which to unsubscribe from: Unsubscribe Now

• Have a question or need to know how a specific planning process works? Our self help guides provide answers about many zoning and platting processes. http://www.muni.org/Zoning/SelfHelp.cfm
• For information about Platting Cases call (907)343-7942
• For information about Zoning Cases call (907)343-7943
• For problems with the myCommunity website or Planning e-Alerts e-mail our technical staff .
• You can view directions to the Planning Department, as well as our staff directory at: http://www.muni.org/Planning/ContactUs.cfm .